4moms Recall External FAQs
Which 4moms Products Are Affected?
Which 4moms products are included in this voluntary recall?
The MamaRoo Swing (models 4M-005, 1026, and 1037) and the RockaRoo Rocker (model number 4M-012) are included in this recall. If you purchased a MamaRoo that has the 5-point harness recently (in September 2022 or later) – model 1046, your unit is NOT affected by this recall.
MamaRoo Models 4M-0015
MamaRoo Model 1046
How do I know if my MamaRoo or RockaRoo is affected by the recall?
If you’re not sure which MamaRoo model you currently own, click here. Models 4M-005, 1026, and 1037 are included in this recall. If you purchased a MamaRoo that has the 5-point harness recently (in mid-July 2022 or later) – model 1046, your unit is NOT affected by this recall.
All RockaRoo Rockers (model 4M-012) are included in this recall.
MamaRoo Models 4M-005
MamaRoo Model 1046
Is the new MamaRoo Multi-Motion Baby Swing that will be launched in September 2022 affected by this recall?
No, the MamaRoo Multi-Motion Baby Swing that will be launched in September 2022 (model 1046) is not included in this recall. An easy way to identify this model is that it has a 5-point harness. If you’re not sure which model you have, click here.
MamaRoo Model 1046
Is the MamaRoo Sleep Bassinet affected by this recall?
No, the MamaRoo Sleep Bassinet is not included in this recall.
Why are you conducting this recall?
When the swing or rocker is not in use, the restraint straps can dangle below the seat and crawling infants can become entangled in the straps, posing a strangulation hazard. We are aware of two incidents in which an infant became caught in the straps of the MamaRoo swing, including one fatal incident. No incidents involving the RockaRoo have been reported. For this reason, we are encouraging all owners of the recalled MamaRoo and RockaRoo models to participate in this recall and request a strap fastener that will prevent the straps from dangling under the swing/rocker when not in use.
Are stores still selling the affected MamaRoo and/or RockaRoos?
4moms has asked our retail partners to temporarily remove all recalled products from their store shelves until they can be re-worked to include the approved strap fastener kit.
MamaRoo and/or RockaRoo product that includes the new strap fastener kit are compliant, and available for sale. These units will be identified by a bi-lingual black sticker on the box that says “This product has been re-worked by 4moms and now contains a strap fastener”
Also, retailers will be selling the NEW MamaRoo Multi-Motion Baby Swing that has a 5-point harness (model 1046), which is not included in this voluntary recall.
What if I bought my MamaRoo or RockaRoo secondhand?
If you purchased a MamaRoo or RockaRoo secondhand, we urge you to check to make sure the strap fastener solution we have developed has been installed. If not, to request a free strap fastener please click here and complete the form, or call 877-870-7390 (from 8 AM – 5 PM ET, M-F).
I live in Canada. Does this recall affect me?
Yes. 4moms also announced this recall with Health Canada. The Health Canada recall announcement is available here click here.
I live outside the U.S. & Canada, does this recall affect me?
The MamaRoo and RockaRoo have not been recalled outside of the U.S. and Canada. However, we are taking proactive safety measures to offer a strap fastener upgrade to any consumer who wants one, free of charge. If you live outside of the U.S. and Canada, click here, find your local distributor and reach out via email or phone to secure your strap fastener.
I purchased my MamaRoo/RockaRoo in the U.S. but now live outside of the U.S. Who should I contact to receive my strap fastener?
If you currently live outside the U.S. and Canada, click here and reach out to the local distributor in your current country of residence.
My child had an incident with the MamaRoo/RockaRoo that I never reported to the company. What should I do?
If you experienced an incident with your MamaRoo or RockaRoo, please reach out to our Customer Success team at email@example.com.
What’s the Solution?
My MamaRoo and/or RockaRoo is affected, what do I do now?
4moms has developed a strap fastener that attaches to the back of the MamaRoo or RockaRoo seat. This fastener will prevent the straps from dangling under the swing/rocker when not in use. To claim your free strap fastener, you can click here and complete the form, or call 877-870-7390 (from 8 AM – 5 PM ET, M-F).
Where do I find my model number?
For the MamaRoo, the model number is embossed on the underside of the base.
For the RockaRoo, the model number is embossed on the underside of the base.
How long will it take to receive my strap fastener?
The strap fastener will be sent using USPS and will take approximately 2-4 weeks to arrive at the mailing address provided.
Do I need a strap fastener if I don’t have any crawling children in my home?
Yes. We encourage all owners of the recalled MamaRoo and RockaRoo to participate in this recall by ordering a strap fastener for your product(s) even if you don’t have crawling children in the home.
Can you ship to PO Boxes?
Yes. USPS can ship to PO Boxes.
Can you ship to an APO Box?
Yes. USPS can ship to an APO Box.
Can you ship to Canada?
Yes. If you live in Canada, you can click here and complete the form, or call 877-870-7390 (from 8 AM – 5 PM ET, M-F) to receive your strap fastener.
Is the strap fastener free?
Yes. 4moms will send you the strap fastener, instructions for how to attach the strap fastener and a warning sticker free of charge.
How do I attach the strap fastener to my MamaRoo or RockaRoo?
4moms will provide instructions on how to attach the strap fastener to your MamaRoo or RockaRoo in the mail. If you are still unsure of how to attach it or are having trouble attaching it, view the video instructions below:
Can I continue to use my MamaRoo or RockaRoo while I wait for my strap fastener to arrive?
Yes, the MamaRoo and/or RockaRoo can be used with babies up to 25 lbs. or until they can sit up unassisted. This recall does not affect the intended use of the MamaRoo/RockaRoo. If you have an infant who can crawl, stop using the recalled swing or rocker and place it in an area where crawling infants cannot access until the strap fastener is in place.
Is the MamaRoo/RockaRoo dangerous to my pets if I don’t have the strap fastener?
We have not received any reports in which a pet has become entangled. It is important to install the strap fastener to prevent the straps from dangling under the swing/rocker when not in use.
Am I able to track when my strap fastener will arrive?
No, the strap fastener is being sent via USPS and cannot be tracked. You will receive a confirmation email once your order has been placed. Please allow 2-4 weeks for it to arrive and email Safetyandrecall@4moms.com with any questions.
I ordered my strap fastener over 4 weeks ago and still have not received it. How can I check that it was sent?
If you have not received your strap fastener after 4 weeks, please email Safetyandrecall@4moms.com, please make sure to include your confirmation number, full name, and mailing address.
My strap fastener is broken/damaged. What do I do now?
If your strap fastener arrived damaged, please email Safetyandrecall@4moms.com to place another order. Make sure to include your confirmation number, full name, and mailing address in the email.
I own multiple 4moms swings. Am I able to order more than one strap fastener?
Yes. If you own multiple swings, you can order multiple strap fasteners (up to 3 per form). You can click here and complete the form, or call 877-870-7390 (from 8 AM – 5 PM ET, M-F).
Am I able to return my affected MamaRoo or RockaRoo or receive a refund?
No. The remedy for this recall is the strap fastener. It is important that you install the strap fastener on your MamaRoo or RockaRoo.
Does this voluntary recall affect hospital/NICU use?
We understand that crawling infants are not typically present in a hospital/NICU environment, but strap fasteners should be obtained for all recalled MamaRoo and RockaRoo Swings.
Can I submit a request for the strap fastener for my hospital?
Yes. You can request a strap fastener here and complete the form, or call 877-870-7390 (from 8 AM – 5 PM ET, M-F).
For any additional questions regarding this recall, please contact us at 877-870-7390 or firstname.lastname@example.org.