Troubleshooting

Unit has stopped moving and/or light ring is flashing

Check for any obstruction that may have blocked seat motion. Clear the obstruction and press the button to resume. If this doesn't resolve the issue, the child may have been placed too high or too low in the seat. Adjust the position of the child and press the button to resume. For a video showing proper child placement, see below.

See the proper child placement video.

Unit speed not increasing

Adjusting the knob to the right should result in a gradual increase in the seat’s range of motion. If you are still experiencing difficulty, check the position of the child in the seat. If the child is positioned too high or too low in the seat, adjust their position and wait a few seconds for the speed to adjust. For a video showing proper child placement, see proper child placement video.

Unit will not play from music-playing device

Try adjusting the volume on the music playing device. If it still doesn't work, check to make sure the MP3 cord is plugged in completely on both ends.

Unit is making a clicking/knocking noise

Some sound is normal while the rockaRoo is on. The sound is distinctive and has been described as whooshing or whirring – with a rhythmic tone. It should not sound like it is knocking or clicking – if it does, please check to ensure that the grey latch in the back is locked down, in place.

Unit is sparking

The sparks you’re noticing when plugging the rockaRoo power supply into a wall outlet or when connecting the power cord into the base of the seat are normal. The rockaRoo contains capacitors – electronic storage devices – that charge when first plugged in. The action of plugging in the power supply, draws a brief burst of power that can cause a momentary spark.

If you notice continuous sparking or smoke at anytime you should contact a certified electrician immediately to have your house and wall outlet inspected.